Website Care Plans

Let us take care of your website
so you don’t have to.

Keeping your site at optimal levels is essential to ensure it’s doing its job.

Website maintenance is a vital part of managing your own site, as it’s the only way to ensure that your pages continue to run smoothly and offer value to your clients. This is true for all websites, large and small, and for all types of businesses.

Effective websites require security, backups, updates, technical maintenance and small tasks throughout the month. And we know how daunting these tasks can become when you’re trying to do them yourself.

But we know how it is…

As a female founder, you are juggling multiple responsibilities, from family to business, no doubt it’s difficult to stay up to date with the ever-changing web standards and security measures (boring!).

You should be focusing on your core business tasks, not updating your website. 

On top of this, we’ve seen many of our clients encounter gender biases and stereotypes when working with some developers or agencies. They made them feel bad for asking questions or making a small mistake, which undermined their confidence and hindered their progress.

Our expert team of women, designers and developers, can alleviate this pain, allowing you to concentrate on your entrepreneurial endeavours and achieve greater success. That’s our mission.

WordPress Website Care Plans

Let us take care of your website,
and yourself!

When you sign up for one of our Website Care Plans we not only host your site, we look after it and make sure it’s running smoothly, saving you the time and energy to focus on your business.

Plus, we’ll provide you with ongoing support when you have any questions or ideas for your website. Our support team will be there for you.

Save time (& money)

Looking after your website takes time. Let us handle it for you, so you can do what you do best: run your business.

Help when you need it

When you have questions or an issue with your website our team will be there to support you and help you out.

Enjoy the peace of mind

Let us host and look after your website so you don’t have to! 

Our Website Care Plan main features

Premium hosting

We have partnered with a reliable hosting provider, for outstanding support and fast sites. We will take care of all hosting maintenance for you.

Software & plugins updates

Updates are essential for a secure and stable website. When your site is outdated it becomes vulnerable to security exploits and hackers.

Daily backups

Backups are insurance for when something goes wrong. We make two backups offsite daily to make sure you have your data when you need it most.

Uptime monitoring

We monitor your website to make sure it is up and running, so if there is an outage we’ll get notified right away and take action.

Monthly reports

A detailed monthly report will show you the work we have done on your site, such as updates, security and backups for your peace of mind.

Ongoing support

Our team is here to assist you or give its expert advice for any question you might have about your website.

Choose your Plan

From the basics of essential care to a strategic plan for growth, we got you covered. Prices in USD.

Website Care Plan

For your basic website needs

Includes

  • Premium WordPress hosting
  • Spam filtering licence
  • Free SSL certificate
  • 24/7 Uptime Monitor
  • No contract, cancel anytime

Technical Support

  • WordPress updates
  • Weekly plugin and theme updates
  • Regular security checks
  • Daily website backups

Ongoing Support

  • Email support
  • Monthly website report
  • 30 minutes of website work or content updates

Investment: $80 /month

Website Growth Plan

For ongoing growth and support

Includes

Everything from Website Care Plan, plus:

A 6 to 12-month custom plan with updates, changes, and strategies tailored to your website and business goals. In the first month, we’ll have a strategy session to talk about your needs and make an action plan, which will be carry out by our team.

This plan is ideal for those who know their audience and what they offer but lack the time to make changes and come up with web strategies. We’re here for that!

Investment: $220 /month

We are offering a free migration service from your current host when switching to any of our CREATIVA Website Care Plans. Get in touch today.

Extra Support when needed

We can go beyond your monthly plan if you need a one-off help with your website. Our variety of skills can assist and perform any task you need.

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Add-on services

We can provide special add-ons custom to your needs: branding, graphic design, regular blog posts, SEO, content strategies, and more.

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No long-term contracts

We give you the freedom to cancel anytime, no long-term contracts.

Website Care Plans FAQs

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Do I really need a Care Plan for my website?

If your site is WordPress, the answer is yes. Like your car, a website needs regular maintenance and care to ensure it runs smoothly and does its job well. Think of your WCP as your website insurance!

This work not only ensures the site is working well, but it also help with your overall performance, your customer experience and even your SEO rankings!

In your plan, do you make content updates for me?

Our sites are created with an easy-to-use theme builder, which means that you have total access to your content and are able to make changes. But if you want us to make updates for you they are included on each tier with different amounts of time, depending on your needs, from 30 minutes to 3 hours of content updates and website work.

We can also offer quotes for one-off website work when you need it.

What happens if my site goes down, is hacked, breaks, etc?

The whole purpose of our website care plans is to prevent these things from happening. However, if your website gets hacked or goes down, we will be onto it right away to restore or fix it as soon as possible. We cannot promise your website will not be hacked but can promise we will do everything in our power to prevent it, as well as assist in the restoration and cleanup of the website with one of our daily backups.

In the many years we’ve been offering Care Plans, we haven’t had a single site hacked! This due to a safe and premium WordPress hosting, regular maintenance, and a lot of love!

What is your email support like?

You can send us emails anytime with your questions, requests for instructions or advice on how to use your website. We’ll be happy to reply to these emails with written instructions, videos or links. 

We work on standard business hours, but our team is based around the world. Our usual reply time is less than 24 hours.

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What if I need more hours of support?

If you have a specific one-off project for your website we will submit a quote for your approval separately from your monthly plan. If you want to add more hours to your monthly plan we can easily have a chat, evaluate your needs and modify your plan accordingly. 

Can I really cancel anytime?

Absolutely. We are all about good relationships with our clients and don’t intend to keep you tied up if you are not happy, and even though we would hate to see you go, we know that financial and other needs weigh on many decisions. You can request a cancellation via email and we will immediately stop your next payment.

If my website wasn't built by CREATIVA, can I still be on a Care Plan?

These plans were created to look after the websites we design and build. We work with our favourite software and tools so we can concentrate and become experts in these tools instead of mastering several different ones. We find it’s much more efficient for us and a great benefit for our clients.

However, if you want to be part of our Care Plan and already have a website, we can evaluate your website and see if we are a good fit for you. We might even be able to re-create the same design with our preferred tools! Get in touch to discuss further.

Do you also host my email?

No, we don’t host email. The reason is that we want to focus on one thing and do that one thing really well: WordPress websites. We strongly recommend you use Google Apps for Work to host your email.